What are your shipping, returns & exchange policies?
You can read our most up-to-date shipping, returns & exchange policies here.
My order is a gift, can I include a gift note with my order?
At this time we are not able to include gift notes with orders.
There is something wrong with my order, how can I contact you?
Oh no! We’re sorry there’s an issue with your order. While we are not able to guarantee changes changes to orders that have already been placed, we’ll do our best to help you out and make it right. The best way to get in contact with us is to email hello@petiterevery.com.
The items are purchased are now on sale, can I get a price adjustment?
We are not able to offer price adjustments during our sales and promotional events.
If the item you purchased goes down in price within 30 days of purchase, and is outside of one of our sale events, please email us at hello@petiterevery.com and we will get you sorted!
I forgot to apply my promo code, can you help me apply the code after my purchase?
Due to the high volume of inquiries we receive during sale periods, we are not able to adjust your order should you forget to use your promo code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!
The product I want is sold out. Will you be restocking the item? When should I expect it to be back to stock?
We are the victim of our own success! We stock our products at very limited quantities to avoid overstock as part of our sustainability commitment. Currently, we restock our products twice a year. Please reach out to hello@petiterevery.com and we’ll see what we can do.
I missed out on a sale! What is the best way for me to be informed when the next sale is happening?
Be the first to know about our upcoming sales & promotions by signing up for our newsletter or following us on Instagram. Our stock is very limited so you’ll want to snag the item before it’s gone!
Where are Petite Revery products made?
Petite Revery’s products are designed in Vancouver, Canada and are manufactured overseas.
We work closely with our manufacturering partners to ensure their processes meet our criteria for sustainability. As part of our sustainability commitment, we carefully handpick materials and fabrics that have a low impact on our planet. As an example, we use EcoPure® packaging, a biodegradable plastic that helps us ensure the health and safety of our products and is less harmful to the environment.
What size should I buy?
We know how tricky sizes can be. Please see our Size Guide for information on sizing. If you still have questions, don't hesitate to reach out to us at hello@petiterevery.com.
How often are new Petite Revery products released?
Petite Revery launches new collections twice per year. To be the first to know when we release our next collection, sign up for our newsletter here.
I am an influencer, how can I partner with Petite Revery?
Thank you for your interest in our brand! We are continuously looking for partners to collaborate with. If you are interested, please contact us at: influencers@petiterevery.com.
Can I place a wholesale order?
Thank you for your interest in Petite Revery, however this line is not currently available for purchase outside of www.petiterevery.com.
What is Route and how does it work?
Route's Green Package Protection is a solution that helps cover your order in the event it gets lost, stolen, or damaged while in transit. We understand the frustration these incidents cause our customers, so Petite Revery has partnered with Route to offer added assurance that you’re supported, no matter what. Route Protection can be added manually during checkout.
Kindly be aware that packages misdelivered due to an incorrect address cannot be covered by the Route Insurance protection.
How Do I file a claim for my lost, damaged, or stolen order?
If you have purchased Route protection at checkout, filing a claim can be easier. You can file a shipping issue through Route’s app or website here. To file a claim, you will need your store order number or Route ID number and the email address associated with the order.
What happens if my package is stolen?
Route assists with unreceived packages marked as delivered by our courier partner. Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when they were marked delivered. To avoid further delay in processing the claim, we recommend submitting a claim within 7 days of the marked delivery date. Please note that for orders exceeding $300, We require a notarized statement from Route's partner, One Notary.
What happens if my package is struck in transit (Lost)
You may file a claim for packages that were never delivered or lost in transit.
For domestic orders, claims can be filed after 7 calendar days without a tracking status update, and for international orders, after 20 calendar days, but no later than 30 calendar days from the last update.
What happens if my package is damaged in transit?
If you receive your items in a damaged or unusable condition due to issues that occurred during transit, Route may assist you with your claim. Claims for damaged items require photos of the delivery packaging and the item(s) and must be filed no later than 30 calendar days from when they were marked as delivered.
This does not apply to product quality issues or manufacturer's defects or sizing issues. For any product related inquiries please reach out to our Customer Service team to assist you better at hello@petiterevery.com.
Do I get Route insurance added for my replacement package?
Yes, your replacement package is also covered by Route Insurance. Route will place a replacement order with route insurance for you.
How does Route process refunds?
When Refunding item Route refunds subtotal, shipping, and taxes excluded Route Protection Premium Cost
Does Petite Revery have a policy to cover lost or stolen packages through their customer service?
Petite Revery can not be held responsible for lost or stolen packages after being marked as successfully delivered if Route Insurance is declined. However, opting for Route Insurance when placing an order provides security and assurance for lost or stolen packages. With simple steps to file a claim, both our customer service team and Route team are dedicated to promptly finding a resolution for you
What happens if the stock runs out when a replacement package is selected?
At Petite Revery, we feature unique prints every season, and due to high sales volume, there's a chance that items may sell out quickly. If an item is out of stock, our dedicated team will promptly assist you by finding alternative options within a similar size range or issuing a refund.
